Cancellation Policy
This policy explains renewal, cancellation, and access behavior for the separate Sottos Interview and Sottos Apply subscriptions and for Apply credit packs.
Recurring billing
Paid subscriptions for Sottos Interview and Sottos Apply renew automatically until canceled. The products have separate plans. Renewal timing, plan price, and billing interval are shown before confirmation and managed securely by Stripe.
How to cancel
You can cancel each product subscription from its billing page through the Stripe Customer Portal or by contacting support. Cancellation is scheduled for the end of the current billing period, stops future renewals, and does not automatically refund prior charges.
Sottos Apply credits
Sottos Apply plans refill application credits while the plan is active. Canceling stops future plan refills after the paid period; it does not claw back credits already granted. One-time credit packs do not renew. Refund eligibility is covered by the Refund Policy.
Access after cancellation
After cancellation, the canceled product plan remains active until the end of its current billing period unless the account is suspended for fraud, abuse, payment failure, or prohibited use. Canceling Apply does not cancel Interview, and canceling Interview does not cancel Apply.
Billing support
If you cannot access the billing portal, contact support with the account email and billing issue so we can help route the request.
Merchant details
CODENOVA L.L.C-FZ - UAE free zone limited liability company, Meydan Free Zone, Dubai, UAE.
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.Support: hello@sottos.ai