Privacy Policy
This policy explains what data Sottos.ai handles in the web layer and why it is necessary to run subscriptions, downloads, support, and desktop session sync.
What we collect
CODENOVA L.L.C-FZ operates Sottos and collects account identifiers, billing metadata, desktop session metadata, support messages, and product activity needed to operate authentication, subscriptions, downloads, AI-generated response suggestions, support, security, and fraud prevention.
Processors
Clerk processes authentication data, Stripe processes payment data, Supabase hosts the application's database, and Resend handles transactional email delivery. Each provider stores the minimum data required to operate its function.
How we use data
Billing data is used to determine plan status, entitlement windows, refunds, cancellations, and support outcomes. Desktop session metadata is used to keep signed-in desktop clients synchronized with the authenticated account.
AI configuration
AI agent configuration data is used to resolve backend-owned model, provider, and feature settings for supported product agents. User-specific overrides are sparse and tied to your account when configured.
Support requests
Support and contact form submissions are used to answer your request and may be retained with account and billing context when needed for fraud prevention, security, or dispute handling.
Retention
If you close your account, we may retain limited records required for billing history, fraud prevention, or legal compliance. User records in the app are soft-deleted rather than immediately destroyed from every table.
Desktop install ping
Sottos Desktop sends one small aggregate ping when it launches so we can count installs and version adoption. That ping is pseudonymous, never linked to your account, and is documented in detail at /privacy/install-ping, including the exact field list, processors, retention, and how to disable it.
Desktop session data
Detailed desktop session-data handling, including live assistance context and model processing, is documented at /privacy/session-data.
Desktop cloud backup
When cloud backup is enabled in the desktop app (on by default, with an in-app opt-out under Settings > General > Data & backup), your interview context, meeting summaries, chats, and meeting transcripts are backed up to your account so you can restore them by signing in after a reinstall. Backed-up content, including transcripts, may be reviewed to investigate abuse, keep AI use safe, or assist with a support request you raise. Turning backup off stops future backups and deletes the stored copies.
Merchant details
CODENOVA L.L.C-FZ - UAE free zone limited liability company, Meydan Free Zone, Dubai, UAE.
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.Support: hello@sottos.ai