Refund Policy
This policy explains how Sottos reviews refund requests for the separate Interview and Apply subscriptions and for Sottos Apply credit packs.
Refund eligibility
Sottos Interview and Sottos Apply are sold as separate digital subscriptions; Sottos Apply also offers one-time credit packs. This policy covers each. Refunds are reviewed for duplicate charges, accidental renewals, checkout mistakes, and material access failures that support cannot resolve.
Sottos Apply credits
Unused Sottos Apply credits from a recent credit-pack purchase can be refunded on request. Credits are consumed by confirmed application submissions; once consumed, that service has been delivered and the credit is non-refundable. Monthly credits granted by an Apply plan are part of that subscription entitlement, not separately purchased pack units.
Payment method
Refunds are normally returned to the original payment method through Stripe. Bank and card processing times are controlled by the payment network and issuing bank.
How to request a refund
Refund requests should be submitted through the contact page with the account email, charge date, plan or credit pack, and reason for the request. We aim to review and respond within five business days and may ask for additional details to verify the account and charge.
Limits
Refunds are not guaranteed for completed billing periods, consumed application credits, violation of acceptable-use rules, abuse, resale, or cases where access was available and used as expected.
Merchant details
CODENOVA L.L.C-FZ - UAE free zone limited liability company, Meydan Free Zone, Dubai, UAE.
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.Support: hello@sottos.ai